Start a Return

Last updated: December 15, 2025

Looking to start a return?

Each merchant that works with Frate has their own unique returns portal where you can start your return seamlessly. To find the portal, check the following areas on the merchant's site:

  1. Return Policy

  2. Footer Links

  3. FAQ

  4. Support Chatbot

  5. Support Email

Once you start your return, you will receive and email either from returns@frate.co or the merchant's email.

We're happy to support you at Frate, and if you have feedback on the returns experience, please reach out to dev@frate.co