Managing Gift Cards/Store Credit in Frate

Last updated: September 29, 2025

Gift cards can be a powerful tool for customer retention and post-purchase engagement. Within Frate, merchants have options to resend gift cards to customers and export gift card data for reporting or reconciliation.

If you need assistance beyond these instructions, reach out to us at support@frate.co.

🎁 How to Resend a Gift Card

Sometimes customers lose track of their gift card email or request a resend. Frate makes this simple:

  1. Navigate to the customer’s return in Frate

  2. Click "View Gift Card"

  3. Use the Resend Gift Card option to trigger a new email to the customer.

📹 Video Walkthrough
Watch the step-by-step guide here.

✅ When to Use This

  • Customer didn’t receive the original gift card email.

  • Customer accidentally deleted or lost the email.

  • You want to provide a fresh send to confirm delivery.

  • Customer wants to easily access their balance

📊 How to Export Gift Card Data

Merchants may need to export gift card data for accounting, reconciliation, or customer service analysis.

  1. Log in to your Shopify Admin.

  2. Go to Products > Gift Cards.

  3. Use the Export option to download gift card records as a CSV.

    • You can choose to export all gift cards or filter by active/disabled.

  4. Once exported, open the file in Excel, Google Sheets, or another tool for review.

📹 Video Walkthrough
Watch the step-by-step guide here.

✅ Use Cases

  • Reconciling issued vs. redeemed balances.

  • Tracking promotional vs. purchased gift cards.

  • Auditing gift card activity across customer accounts.

Need More Help?

If you run into issues resending or exporting gift cards, or if you’d like additional automation around gift card reporting, email us at support@frate.co and our team will be happy to help.