Customizing Email Styling

Last updated: June 26, 2025

Frate Returns sends a series of automated notification emails to customers throughout the return process. While merchants cannot directly edit these emails through the Frate dashboard, they can request customizations by contacting the Frate support team. This article outlines the available customization options, including font and background configurations, and provides guidance on best practices for compatibility.

✉ What Can Be Customized?

Merchants can tailor the look and feel of customer-facing emails to align with their brand. The following elements are customizable:

1. Font Customization

Merchants can choose from a set of email-safe fonts to ensure consistent rendering across devices and inboxes. Below are the default and recommended options:

Default Fonts Supported

	FontCSS Stack
Arial	`font-family: Arial, Helvetica, sans-serif;`
Helvetica	`font-family: Helvetica, Arial, sans-serif;`
Verdana	`font-family: Verdana, Geneva, sans-serif;`
Tahoma	`font-family: Tahoma, Geneva, sans-serif;`
Trebuchet MS	`font-family: Trebuchet MS, Helvetica, sans-serif;`
Times New Roman	`font-family: Times New Roman, Times, serif;`
Times	`font-family: Times, Times New Roman, serif;`
Georgia	`font-family: Georgia, serif;`
Courier New	`font-family: Courier New, Courier, monospace;`
Courier	`font-family: Courier, Courier New, monospace;`
Lucida Console	`font-family: Lucida Console, Monaco, monospace;`
Monaco	`font-family: Monaco, Lucida Console, monospace;`

Recommended Fonts for Compatibility

	Font TypeRecommended CSS Stack
Sans-serif	`font-family: Arial, Helvetica, sans-serif;`
Serif	`font-family: Georgia, Times New Roman, serif;`
Monospace	`font-family: Courier New, Courier, monospace;`

Tip: Stick to recommended font stacks for optimal appearance across all major email clients.

2. Email Background Styling

Merchants may customize the background of their emails to better reflect their brand identity.

		PropertyDefaultOptions
`background_color`	`"white"`	Any valid CSS color (e.g. `"white"`, `"#f0f0f0"`, `"rgb(245,245,245)"`)
`background_image_url`	`undefined`	A valid image URL, e.g. `url("https://example.com/image.png")`
`background_size`	`"cover"`	`"cover"`, `"contain"`, pixel dimensions (`"100px 100px"`), or percentages (`"100% 100%"`)
`background_repeat`	`"no-repeat"`	Options like `"repeat"`, `"repeat-x"`, `"repeat-y"`, `"round"`, `"space"`
`background_position`	`"center"`	Values like `"top"`, `"bottom"`, `"left"`, `"right"`, or coordinates (e.g. `"10px 20px"`, `"50% 50%"`)

Note: When using background images, ensure the image is hosted on a reliable CDN and optimized for email clients.

✅ How to Request Customization

Since merchants cannot directly change these settings themselves, all email customizations must be submitted through Frate support:

Reach out to Frate Support via your dedicated contact or general support email.
Specify your customization preferences, including:
- Desired font and fallback stack
- Background color and/or image (include image URLs if applicable)
- Any other branding or layout guidance

Frate’s team will implement and test the updates to ensure compatibility and visual integrity across major email platforms.

📌 Final Recommendations

Use Arial or Georgia for maximum legibility and compatibility.
Prefer light backgrounds with dark text for readability.
Test customized designs across desktop and mobile email clients before final rollout.

If you're ready to customize your email templates or have questions about the options, contact Frate support. We're here to help you create a return experience that reflects your brand.