Customizing Email Timing

Frate Returns sends a series of automated notification emails to customers throughout the return process. While merchants cannot directly edit when these emails through the Frate dashboard, they can request customizations by contacting the Frate support team. This article outlines the available customization options.

✉ What Can Be Customized?

Merchants can choose when the "ship back warning" email is sent in relation to the "ship back window."

1. Warning period

By default, the "warning period" is 24 hours. This means the "ship back warning" email is sent 24 hours before the "ship back deadline" (i.e., the date the customer receives their shipping label plus the "ship back window"). For example, if the "ship back window" is 15 days and the "warning period" is 5 days, then the "ship back warning" email will be sent 5 days before the "ship back deadline", or 10 days after the customer receives their label: