Frate Returns Workflow Condition Glossary
Last updated: July 7, 2025
Looking for a powerful, flexible returns automation engine? Frate Returns gives merchants precise control over how returns are handled with stackable workflow conditions. Each condition can trigger one or more automated actions, helping your team save time, reduce fraud, and deliver personalized return flows.
Use this glossary to learn how each condition works and what actions it supports. All conditions can be combined using AND logic.
All Orders
Options: True / False
Description: Applies to all orders regardless of criteria.
Available Actions: Add Handling Fee, Add Store Credit Incentive, Add Store Credit Incentive Percentage, Add Gift Card Code to Order Tags, Require Images, Waive Fees, Disable Original Payment Method, Hold for Manual Review, Exclude Exchange Incentive
Order Tag
Options: Equals, Not Equal To, Is One Of, Is Not One Of
Description: Triggers actions for orders with specific tags.
Available Actions: Add Handling Fee, Add Store Credit Incentive, Add Store Credit Incentive Percentage, Disable Exchanges, Disable Instant Exchange, Keep Item (Disable Shipping), Exclude Exchange Incentive, Add Gift Card Code to Order Tags, Require Images, Waive Fees, Disable Original Payment Method, Hold for Manual Review, Order Ineligible for Return, Override Return Window
Order Created At
Options: After / Before / Between dates
Description: Targets orders created during specific times.
Available Actions: Waive Fees, Disable Original Payment Method, Order Ineligible for Return, Override Return Window, Require Images
Order Created Days Ago
Options: After / Before a number of days
Description: Sets a dynamic timeframe based on the age of an order.
Available Actions: Require Images, Waive Fees, Disable Original Payment Method, Order Ineligible for Return, Override Return Window
Fulfillment Issue
Options: True / False
Description: Detects fulfillment-related errors or delays.
Available Actions: Disable Exchanges, Disable Instant Exchange, Keep Item (Disable Shipping), Require Images, Hold for Manual Review
Order Fulfilled At
Options: Greater Than or Equal To / Less Than or Equal To / Between dates
Description: Targets fulfillment timeframes.
Available Actions: Add Handling Fee, Add Store Credit Incentive, Add Store Credit Incentive Percentage, Keep Item (Disable Shipping), Require Images, Waive Fees, Disable Original Payment Method, Hold for Manual Review, Order Ineligible for Return, Override Return Window
Order Fulfilled Days Ago
Options: After / Before a number of days
Description: Like "Created Days Ago," but uses fulfillment date.
Available Actions: Add Handling Fee, Add Store Credit Incentive, Add Store Credit Incentive Percentage, Keep Item (Disable Shipping), Require Images, Waive Fees, Disable Original Payment Method, Hold for Manual Review, Order Ineligible for Return, Override Return Window
Payment Failed
Options: True / False
Description: Flags orders with failed payment attempts. Useful for identifying fraud.
Available Actions: Disable Exchanges, Disable Instant Exchange, Require Images, Hold for Manual Review, Order Ineligible for Return
Product Category
Options: Equals, Not Equal To, Is One Of, Is Not One Of
Description: Matches based on Shopify product categories.
Available Actions: Add Handling Fee, Add Item Handling Fee, Add Store Credit Incentive, Add Store Credit Incentive Percentage, Disable Exchanges, Disable Instant Exchange, Keep Item (Disable Shipping), Exclude Exchange Incentive, Hold for Manual Review, Item Ineligible for Return, Override Return Window, Require Images, Override Return Reasons, Waive Fees, Disable Original Payment Method
Product Tag
Options: Same as Product Category
Description: Targets products by Shopify tag.
Available Actions: Same as Product Category
Product Collection
Options: Same as Product Category
Description: Targets specific collections.
Available Actions: Add Item Handling Fee, Item Ineligible for Return, Require Images, Override Return Reasons
Product SKU
Options: Same as Product Category
Description: Matches exact SKUs for granular control.
Available Actions: Add Handling Fee, Add Item Handling Fee, Add Store Credit Incentive, Add Store Credit Incentive Percentage, Disable Exchanges, Disable Instant Exchange, Keep Item (Disable Shipping), Exclude Exchange Incentive, Hold for Manual Review, Item Ineligible for Return, Order Ineligible for Return, Override Return Window, Require Images, Override Return Reasons, Waive Fees, Disable Original Payment Method
Custom Attribute Name
Options: Same as Product Category (configured by Frate Support)
Description: Matches a custom product field.
Available Actions: Add Handling Fee, Add Item Handling Fee, Item Ineligible for Return, Require Images
Credit Method
Options: Equals, Not Equal To, Is One Of
Description: Filters based on return credit method (e.g. Store Credit vs. Original Payment).
Available Actions: Add Handling Fee, Add Item Handling Fee, Waive Fees, Require Images
Return Reason
Options: Equals, Not Equal To, Is One Of (based on your portal config)
Description: Matches customer-selected return reasons.
Available Actions: Add Store Credit Incentive, Add Store Credit Incentive Percentage, Keep Item (Disable Shipping), Hold for Manual Review, Require Images, Waive Fees, Disable Original Payment Method
Return Value
Options: Greater Than or Equal To / Less Than or Equal To / Between
Description: Measures the total value of returned items.
Available Actions: Add Handling Fee, Add Store Credit Incentive, Add Store Credit Incentive Percentage, Disable Instant Exchange, Keep Item (Disable Shipping), Exclude Exchange Incentive, Hold for Manual Review, Require Images, Waive Fees, Disable Original Payment Method
Is Exchange
Options: True / False
Description: Applies only to exchanges.
Available Actions: Add Handling Fee, Add Item Handling Fee, Add Store Credit Incentive, Add Store Credit Incentive Percentage, Disable Exchanges, Disable Instant Exchange, Hold for Manual Review, Require Images, Waive Fees, Disable Original Payment Method
Is Gift Return
Options: True / False
Description: Applies only to gift returns.
Available Actions: Add Handling Fee, Add Item Handling Fee, Add Store Credit Incentive, Add Store Credit Incentive Percentage, Disable Exchanges, Disable Instant Exchange, Keep Item (Disable Shipping), Exclude Exchange Incentive, Hold for Manual Review, Item Ineligible for Return, Order Ineligible for Return, Override Return Window, Require Images, Waive Fees, Disable Original Payment Method
Customer Tag
Options: Same as Product Tag
Description: Targets customers with specific tags.
Available Actions: Same as Product Category
Customer Email
Options: Same as Product Tag
Description: Targets customers by email address.
Available Actions: Same as Product Category
Customer Shipping Country Code
Options: Equals, Not Equal To, Is One Of, Is Not One Of
Description: Filters customers by shipping country.
Available Actions: Same as Product Category
Orders Count
Options: Greater Than or Equal To / Less Than or Equal To / Between
Description: Targets customers based on their lifetime order count.
Available Actions: Hold for Manual Review, Require Images
Order Item Discounted Price
Options: Greater Than or Equal To / Less Than or Equal To / Between (percentage)
Description: Filters based on discount amount.
Available Actions: Item Ineligible for Return, Require Images
Returns Count
Options: Greater Than or Equal To / Less Than or Equal To / Between
Description: Measures how often a customer has returned items.
Available Actions: Hold for Manual Review, Require Images
Looking to compare return management platforms? Frate Returns offers unmatched condition-based automation—designed for Shopify brands that want full control, efficiency, and customer-friendly workflows.